Replacing a business-critical IT system is a major decision. So why do it?

There can be a number of drivers but the one thing they all have in common is a hard business case.

Investing in modern, powerful IT solutions gives retailers competitive advantage, supporting customer acquisition, cost savings, reduction in fraud, the ability to scale effectively and efficiently, as well as real-time decision-making to deliver greater control over the type of customers acquired.

CDL Strata is designed to offer a scalable, flexible solution for the high volume retail arena in the highly competitive world of insurance. One of the major drivers behind our software development is to continuously deliver significant step changes in the number of policies each contact centre agent is able to handle.

This is achieved in a number of ways: enhancing the software's interface to make it more intuitive, ensuring every step of the process is automated and integrated, and improving the speed of our platforms.

We release new software updates to CDL Strata on a six-week cycle. New functionality is developed quickly following agile principles, and we invest significant resources in understanding how agents use the system and in developing software solutions that continue to drive efficiency.